Return Policy

Return Policy

Our customers are like family, and we always aim for a happy family! Your satisfaction means the world to us. If for any reason you are not entirely happy with your order, we're here to help. Please read our return policy below to understand how returns are processed.

60-Day Return Window:

  • We accept returns within 60 days of the original purchase date. If 60 days have gone by since your purchase, please reach out to us customerservice@besheek.com and we will see if we can make accommodations.

Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Items that have been opened, used, or damaged by the customer are not eligible for return.

Return Process:

  1. To initiate a return, please contact us at customerservice@besheek.com to request a return authorization.
  2. Once your return request is approved, we will provide you with instructions on how to return the item.
  3. Please securely package the item and ship it back to us using a trackable shipping service.
  4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  6. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Exchanges:

  • If you need to exchange an item for a different size, color, or style, please contact us to arrange the exchange. Exchanges are subject to availability.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items:

  • Certain items are not eligible for return, including:
    • Gift cards
    • Personalized or custom-made items

Refunds (if applicable):

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Questions or Concerns:

  • If you have any questions or concerns about our return policy, please feel free to contact us at [your contact email or phone number]. We are here to assist you and ensure your shopping experience with us is enjoyable.

Policy Updates:

  • We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Here at BeSheek our customers are like family and we aspire to always have a happy family and ensuring your satisfaction is our top priority. We assure you that we will take immediate action to rectify any situation and ensure your complete satisfaction.

All the best,

Your Family at BeSheek Jewelry